Return of goods in the online store or purchased off-premises. If the goods were sold off-premises, for example at a show, the consumer may withdraw from the sales contract within 14 days without giving any reason and without incurring costs, and the entrepreneur must reimburse the purchase costs within 14 days after receiving the return of the order. The full cost of return is borne by the consumer. In the event of difficulties, the refund date may be changed only with the consent of the consumer. Products are non-returnable if they have been tampered with or their casing has been tampered with.